In 2005, I was responsible for providing interpreting services in (face-to-face): - Departments and Clinics in hospitals around London (NHS); - Office of Solicitors and Crown Courts around the UK. In 2023, I trained as a Phone Interpreter (consecutive) for Language Line Solutions, specialising in medical interpretation.

I am currently responsible for handling calls on demand, and render the meaning of conversations between Portuguese and English speakers. The interpreter breaks the communication barrier in a wide range of industries that LanguageLine Solutions serves: Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, and 911. I process information quickly, concisely and recognize sensitive cultural differences. I am professional and courteous at all times, using appropriate terminology and understanding common industry procedures and practices. Skills that I have acquired and that I am continuously developing and improving: * Command of context: able to construe meaning and anticipate direction of the discussion. * Mental agility (speed of understanding and expression): cognitive skills required to effectively interpret between two languages with fluidity and speed. * Concentration: ability to continue with the thread of the conversation over a long period of time. * Memory skills: ability to remember a block of information with accuracy. * Customer Service skills: ability to maintain a professional demeanor through the workday, demonstrates sensitivity to different nationalities, backgrounds and cultures; exceeds customers' expectations. * Professional Conduct and Personal Integrity: demonstrates dependability, honesty, integrity, trustworthiness, accepts responsibility for own actions; maintains confidentiality and upholds ethical standards even in the face of opposition. * Adaptability: adjusts, modifies own behavior, and remains flexible in responses to changing situations, or people expressing varying perspectives; maintains high performance, emotional composure, and objectivity. * Self-Management: assesses own skills and abilities and identifies areas for improvement; willingly accepts constructive feedback; seeks developmental opportunities and works independently.